PRIVACY POLICY
ABBREVIATIONS USED IN THIS DOCUMENT
- AML/CFT: Anti-money laundering/combating funding of terrorism
- KYC: Know Your Customer
- CDD: Customer due diligence
- EDD: Enhanced customer due diligence
- N/A: Not applicable
PURPOSE
We make sure that your Personal Data is processed lawfully. We only process your personal data for one of the following reasons as presented below;
- To establish a business relationship/contract with you (upon registration)
- We have a legal obligation
- Where you have consented to the processing
- When it is in our legitimate interest
- When it is in the public interest
TYPES OF THE INFORMATION WE COLLECT
This section is dedicated in helping you understand what data we collect and store about you. These data are categorised and presented below:
REGISTRATION DATA
- Customer Name (firstname, lastname)
- Customer Birthdate
- Gender
- Email>
- Password
- Password confirmation
- Mobile number
- Street and street number
- City
- Country
- Postal code
TRANSACTION DATA
- Deposit/Withdrawal method
- Transaction date
- Id of the person performing the transaction
- Destination of funds
- Volume of transactions
Please note that, once your account is opened it is given a unique number so that it can be identified within our platform. This account id is associated with your activity, preferences and generally all the actions you take within the site, including payments. This is required for the proper operation of our business. For example, we need to know who is the person placing a bet, so that we can settle bets and transactions. This implies that all your actions within our site can be essentially linked back to your personal data, in case it is required by a legal Authority.
| Purposes of using personal data | Personal data involved | Legal justification for processing your data | Reasoning |
|---|---|---|---|
| Customer Registration | Registration data, Connection data | Establishing business relationship/contract, AML/CFT | The details are required for you to register to our site. Minors are not allowed to register. Our service is restricted for registration or usage from certain countries.
The details we ask you to provide, originate from establishing business relationship with natural persons in a non-face to face manner. |
| Identity and Contact Details Verification | Registration data, Customer verification data, Connection data | AML/CFT, KYC, CDD, EDD | We are obliged by law to verify the accuracy of the data you provide, so that we can be sure about the identify of the account holder. |
| Transactions Management | Account identifiers, Transaction data, Connection data | AML/CFT, EDD | We are obliged by law to record your transactions. |
| Monitoring gambling behavior and transactions for crime prevention | Account identifiers, Connection data, Gambling activity, Transaction data | AML/CFT | We are obliged by law to monitor your transactions and gambling behavior. |
| Monitoring and evaluating gambling activity for personalised offers, bonuses
** Grouped with bonuses and offers during registration |
Registration data (only contact details), Gambling activity, Account identifiers | N/A | You have to provide your consent in order to be subject to such operation. |
| Product updates, Newsletters and Promotions | Registration data (only contact details), Account identifiers | N/A | You have to provide your consent in order to be subject to such operation. |
| Bonuses and offers | Registration data (only contact details), Account identifiers | N/A | You have to provide your consent in order to be subject to such operation. |
| Report to regulatory or law enforcement authorities | Registration data, Customer Verification data, Account identifiers, Transaction data, Connection data, Gambling Activity | Legal obligation upon request from such Authority. | We are obliged by law to fulfill such request and provide the information. |
| Periodically sending written communications to you to announce important service changes, technical issue updates and changes to the General Terms, including this Privacy Policy | Registration data (contact details) | Establishing business relationship/contract | This does not include offers but only product and service update that you have to be informed of for your own safety and security. |
If you choose not to provide your personal information, it may restrict us from meeting our legal obligations, fulfilling a contract, or performing services required to run your account. This means that we are unable to provide you with our products and services.
DISCLOSURE OF PERSONAL INFORMATION
We will not disclose, rent or sell your personal information to any third parties in ways other than the ones described in this privacy policy document. In case it is required, we may disclose your information for one of the following reasons and only.
If we are required to disclose your personal data to meet any legal or regulatory obligation.
In order to enforce our terms and conditions or protect our rights.
In order to investigate and prosecute unlawful activities, such as fraud and money laundering, in cooperation with law enforcement agencies or government authorities. We reserve the right to perform such action, at our sole discretion in case we believe it is necessary and appropriate. The authorities to which we may disclose your personal information are:
- Gambling Authorities in the countries of our operation
- Anti-Money Laundering / Counter Terrorism Financing (AML/CTF) regulators
- Law enforcement bodies in the countries of our operation
- Other companies or organizations, namely banks and credit institutions that are directly affected by illegal activities.
HOW LONG WE KEEP YOUR DATA
We only retain personal data for as long as it is necessary for the purpose they were originally obtained, in alignment with the Data Minimisation and Storage Limitation principles. As long as you are our customer your data is stored. If you are no longer our customer, your personal data are still retained for a period of time. We are obliged by law (AML/CFT) to retain such data for a period of at least 5 years from the time we ended our business relationship with the customer. We align the retention of your information with potential differentiations arising from the exercising of your data privacy rights.
YOUR DATA PRIVACY RIGHTS
At any point, while we maintain or process your data you can exercise the following rights by submitting a relevant requests via email at hello@crownbet.online
Right to know how your personal data are being processed